* Questions are divided into categories for the convenience of users.

Questions about the company and its activities

What does the company do?

The main focus of our activity is aimed at creating a top stock exchange of cryptocurrencies with a high degree of reliability, a wide range of pairs and the best quotes.

Due to the maximum attraction of financial resources, we strive to accelerate the process of formation and development of our cryptocurrency stock exchange.

What is cryptocurrency?

This is a decentralized digital currency. No state can directly affect the rate of cryptocurrency and control transactions. Due to the cryptographic methods of data protection, information on transaction participants cannot be obtained.

How can the company generate such high returns for investors?

We use diversification, modern methods of trading and hardware mining to maintain profitability at the highest level.

What does the company plan for the future?

In the process of formation and development, we constantly set for ourselves the highest possible goals. Today, our benchmarks are as follows: until 2020 and beyond, to ensure intensive profitable growth, release our own cryptocurrency with a unique mining algorithm and open our own cryptocurrency exchanger.

Is the company legal?

We fully comply with all the requirements imposed by UK law in terms of compliance with commercial transactions and payment of taxes.

Is CoinTonix a financial pyramid?

No. We perform real activities and fully comply with the criteria of a business entity.

Account Registration

How to register on the site?

Fill out the registration form: email address; password; captcha; read the rules. Click the "Sign Up" button. Follow the instructions in the email you received.

Is it possible to independently change the personal information specified in the account?

Write to the support service. Specify what data you want to change and why.

How many accounts can one person create?

The system does not allow one member to register several personal accounts. Creating multiple accounts is a violation of the Rules. Logging in to different accounts from the same IP address is recognized by the system as a violation and such accounts are blocked.

I can't register, what should I do?

As a rule, difficulties arise because the user incorrectly fills in the form fields (forbidden characters, signs, etc.). Check how right you have indicated the necessary information.

How to log into the personal account?

In order to get into your personal account, you need on the main page to click on the "Personal Account" button. The system will ask for the login and password specified during registration. After entering them you will get access to your account.

I can not log into the personal account!

Perhaps you specify a login instead of email, or copy the login and password with extra space at the beginning or end of characters. We also recommend clearing cookies in the browser for all time. If after these steps you cannot log in to your personal account again, try to recover the password using a special form.

Investors

How to become a company investor?

To become an Investor - fill in the registration form on the main page, confirm that you are familiar with the rules of the Company and accept them. After that your personal account will be created. In your Personal Account you can make a contribution, take part in an affiliate program and use all the services offered by CoinTonix.

How to replenish the balance?

In your dashboard, click on the "Refill balance" icon. Select a currency. Pay in any way you like (bank cards; e-wallets). Follow the instructions in the email you received.

What currency can I replenish my balance?

For the convenience of the investor, several balances are available in your account: euro, dollar, rubles, and crypto (Bitcoin, Ethereum). Each of which can be used to create a deposit. This means that a deposit can be created for the indicated currencies.

Does the service of the Company charge any fees when depositing funds to the balance?

When depositing funds, our Company does not charge any additional fees. However, please note that payments may be subject to fees by the payment system.

How long does the replenishment take?

The time of the replenishment procedure is regulated by the rules of payment systems. This usually happens instantly. As soon as the transaction is completed, the balance in your personal account will be replenished.

What payment systems does the company work with?

The company works with electronic payment systems Perfect Money, Payeer, BitCoin, Ethereum, Advanced Cash, Qiwi, Yandex.Money, Webmoney and Visa / MasterCard.

How to start investing?

If you are not registered yet - register on the main page of the site.

Next, you need to replenish the balance. Personal account replenishment occurs on the “Intermediate balance” tab of the “Account Replenishment” page in the Personal Account. Funds are deposited not only in US dollars. Any currency is suitable for payment.

Enter the amount on deposit. On the "Make a Deposit" page, select a plan, enter the amount and click "Invest." The funds will automatically deduct from your intermediate balance.

Do I have the opportunity to create multiple deposits at once?

Yes, this possibility exists. Each registered investor has the right to create an unlimited number of deposits.

Can I use funds on my account balance to create a new deposit?

The earned funds of the investor are credited to the main balance, which can only be withdrawn. Only funds from the Intermediate balance can be used for investment.

When will I get the opportunity to withdraw profit?

User funds in a personal account are placed separately. On the main balance are displayed the earnings from deposits or from referrals that can be withdrawn.

On the intermediate balance are displayed the replenished funds available only for investment. Funds from this balance are not subject to withdrawal.

All payments are processed within 3 business days immediately after the user's request. The system reserves the right, in special cases (technical force majeure, or suspected fraud) to delay the payment in addition to 48 hours. When transferring funds commission is not charged.

What is the minimum / maximum withdrawal amount?

The maximum amount of the system is not limited. In this case, the minimum amount cannot be lower than $ 0.20 or 10 rubles, and if the withdrawal is made in a cryptocurrency, then the minimum amount for withdrawal is 0.001 BTC / ETH. The minimum withdrawal amount for bank cards Visa and MasterCard is 3000 rubles, or $ 50. The capabilities of the system allow you to withdraw any part of the funds you have on your main balance.

Partners

What makes an affiliate program?

Participation in the affiliate program allows you to receive additional income from attracting new investors. In order to become a member, you need to get a referral link that your invited investors will use to register on the site.

What percentage of profits will I get from attracting new investors?

Our affiliate program provides rewards to the seven levels of the affiliate structure depth, an additional bonus from the Company, etc. More information can be found in the Partnership page.

Who is the referral / partner?

This is the user who registered by your referral link.

When will I be able to withdraw affiliate payouts? What is the regulation?

You can make a request for withdrawal of charges as soon as the funds will be reflected on your balance. Payment will be made within 3 business days, with no commissions or additional fees. The system reserves the right, in special cases (technical force majeure, or suspected fraud) to delay the payment in addition to 48 hours.

Support Service working hours

In which language communicates Support Service?

We offer multi-language customer support.

How is the process of performing user requests to support service?

We accept the request, check and review, transfer to the appropriate department. The user receives a response no later than 24 hours from the time the request is processed.

I made a call to Customer Support, but did not receive a consultation. What am I doing wrong?

Most likely, you called during non-working hours, or the line was overloaded. Just try calling again, please.

Privacy and Security

How will my personal data be used?

All personal information provided by the user can be used by the company solely for the fulfillment of obligations and investment activities.

How secure is my personal information from third parties?

We store all information on special, dedicated servers that have the highest level of information protection. All data is transmitted via a secure SSL communication channel encrypted with digital signatures, so your data is inaccessible to other users as well as to third parties.